Privacy Policy
Your Privacy, Our Priority: How We Keep Your Info Safe.
Introduction
teleMom ("we," "us," or "our") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, including our website www.teleMom.com, mobile applications, and communication platforms. By accessing or using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
Personal information refers to information that identifies, relates to, or could reasonably be linked with a particular individual. The types of personal information we may collect include:
Contact Information: Name, email address, phone number, mailing address, and billing address.
Account Information: Username, password, and account preferences.
Communication Information: Content of messages, emails, chats, phone/video calls, and other communications you have with us.
Payment Information: Credit card number, billing address, and other financial information required to process payments.
Health and Lifestyle Information: Information related to your personal health, well-being, or lifestyle choices as shared during your interactions with our services.
Non-Personal Information
Non-personal information is data that does not directly identify you. This may include:
Usage Information: Details about your interactions with our services, such as pages viewed, links clicked, and the features you use.
Device Information: Information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.
Location Information: General location information based on your IP address or mobile device settings.
How We Use Your Information
We use your information for the following purposes:
To Provide Services: To deliver our services, including responding to your inquiries, providing customer support, and processing transactions. To send SMS messages primarily for communication with our teleMoms a part of your membership. This allows you to ask questions regarding account management, subscription updates, and personalized support from our teleMoms.
To Personalize Your Experience: To tailor our services to your needs and preferences, such as customizing content or recommending services that may interest you.
To Improve Our Services: To analyze usage patterns and improve the functionality and quality of our services.
To Communicate with You: To send you important updates, newsletters, promotional materials, and other information related to our services.
To Ensure Security: To detect, prevent, and address security issues, fraudulent activities, or other illegal activities.
To Comply with Legal Obligations: To fulfill our legal obligations and respond to government requests, subpoenas, or court orders.
Sharing Your Information
SMS OPT-IN OR PHONE NUMBERS FOR THE PURPOSE OF SMS ARE NOT BEING SHARED.
Mobile information will not be shared with third parties and affiliates for marketing/promotional purposes. We do not sell your personal information to third parties. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained from any third parties.
With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
With Legal Authorities: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.
In Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that business transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Obtaining Your Consent
We will only send you SMS messages after receiving your explicit consent. By opting into our SMS campaigns, you agree to this Privacy Policy and the use of your information as described. After opting into our SMS campaigns, you may receive a confirmation message requiring a response to verify your consent. You may withdraw your consent at any time by replying “STOP” to any of our messages.
Types of SMS Communications: If you have consented to receive text messages from teleMom, you may receive text messages related to account management, subscription updates, and personalized support from our teleMoms.
Standard SMS Messaging Disclosures: To stop receiving messages, you may unsubscribe at any time by replying with the keyword STOP. After sending this message, you will receive a confirmation SMS, and no further messages will be sent to you. To rejoin, text START to (480) 380-9622. If you need assistance with the SMS program, reply with “HELP” or contact us directly at 855-704-3941. Please note that carriers are not responsible for delayed or undelivered messages. Message frequency varies depending on your interactions. Standard message and data rates may apply for messages sent to and received from teleMom. For questions about your text or data plan, please contact your wireless provider. For details on how we handle your information, please review our Privacy Policy and Terms and Conditions.
We value your privacy and are committed to protecting your personal information. When you opt-in to receive text messages, we collect and store your consent and the necessary information, such as your phone number, to deliver these messages. We retain records of your consent as required to comply with legal obligations and industry standards. If you revoke your consent, we will update our systems promptly to reflect this change.
SMS OPT-IN OR PHONE NUMBERS FOR THE PURPOSE OF SMS ARE NOT BEING SHARED. Your information, including opt-in consent, will be used exclusively to provide the requested SMS services and manage your communication preferences. We will never sell, share, or disclose your data to third parties, except as required by law or when working with secure vendors essential to providing this service.
We comply with all applicable regulations, including the Text Communication Registration (TCR) guidelines and the Telephone Consumer Protection Act (TCPA), to ensure the responsible use of SMS communications.
If you have questions about how your information is handled or wish to withdraw your consent, please contact us at 855-704-3941 or reply “STOP” to any of our messages. For additional inquiries, you can also reach us at privacy@teleMom.com.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Your Choices and Rights
You have certain rights regarding your personal information:
Access and Correction: You have the right to access and request correction of the personal information we hold about you.
Data Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out of Communications: To stop receiving SMS messages, you may unsubscribe at any time by replying with the keyword STOP. After sending this message, you will receive a confirmation SMS, and no further messages will be sent to you. You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our SMS, emails, or contacting us directly.
Third-Party Websites and Services
Our services may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services before providing your personal information.
Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised policy on our website and updating the versions at the top and bottom of this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@teleMom.com
Phone: 855-704-3941