Terms and Conditions

Effective: December 10, 2024

 

These Terms and Conditions (the “Terms”) govern your access to and use of our membership products and services. teleMom LLC (“teleMom,” “us” or “we”) provides products and services via www.telemom.com (the “Website”). teleMom utilizes SMS text, phone, and video to deliver reliable, convenient, compassionate, and empathetic support tailored to each individual's unique understanding of motherly advice (the “Services”). For purposes of clarity, the services are provided by non licensed individuals, employed by or contracted by teleMom. teleMom is not a provider of healthcare or mental health services; rather, teleMom creates a comforting space where all can receive the guidance and reassurance they need, fostering well-being and a sense of connection and care.

Details about our privacy practices are available in our Privacy Policy. By using the products and services, you acknowledge that you are also subject to the terms outlined in our Privacy Policy.

teleMom is a service designed to provide general advice and emotional support in a non-emergency context. It is important to understand that teleMom is not equipped to handle emergencies or situations requiring immediate intervention. If you are experiencing an emergency or believe that you or someone else is in immediate danger, please call 911 or your local emergency services immediately.

• For mental health emergencies, such as suicidal thoughts, severe emotional distress, or a mental health crisis, please contact a crisis hotline or go to the nearest emergency room. You can reach the National Suicide Prevention Lifeline at 1-800-273-TALK (1-800-273-8255) or use the Crisis Text Line by texting HOME to 741741.
• In cases of domestic violence, abuse, or assault, please reach out to specialized hotlines, such as the National Domestic Violence Hotline at 1-800-799-SAFE (1-800-799-7233), for immediate support and guidance.

1. Agreement to Terms

By purchasing, accessing, or using our membership products and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you are prohibited from using our products and services.

2. Membership Plans and Services

We offer various membership plans, including Standard and Premium, each with different levels of access and benefits. Membership is provided on a monthly or annual recurring basis.

teleMom is a digital subscription service that utilizes text, phone, and video to offer reliable, convenient, compassionate, and empathetic support tailored to each individual's unique understanding of motherly advice to members in exchange for a subscription fee. The services include, but are not limited to:

• Immediately connect with a live teleMom via SMS text, phone, or video. Appointments available. Appointments not required.
• 24/7 Support. Our teleMom service is available 24/7 most of the time, with closures on four holidays; Easter, Mother’s Day, Thanksgiving, and Christmas. Closures on listed holidays begin at 0000 MST the day of the holiday and end at 0800 MST the day following the holiday.
• Flexible session credits. Use your session credits as you need them.
• Whether you need just a few minutes or something longer.
   
  • Session credits are used when you speak with a teleMom over phone or video.
  • One credit is equal to one minute no matter when you call, scheduled or unscheduled.
  • Our premium membership plan includes 60 session credits per month.
  • A la carte session credits can be purchased in bundles of 15, 30, 60, 90, and 120 credits.
  • Active premium members receive 10% off all a la carte session credit purchases.
  • Unused session credits rollover each month.
  • Session credits expire 12 months after membership cancellation. Non-members can purchase session credits, those credits expire one year after purchase.

3. User Responsibilities

As a member, you agree to:

• Provide accurate information during the registration process.
• Use our services only for lawful purposes and refrain from any misuse.
• Maintain the confidentiality of your login credentials.

You may not:

• Share your membership access with others.
• Reproduce, distribute, or exploit our content without permission.
• Use the service to engage in fraudulent activities.

We encourage all users to uphold certain responsibilities to ensure a respectful and supportive community. Here are some key guidelines around acceptable behavior toward teleMoms:

Respectful Communication:

Polite language: Always use kind and courteous language when interacting with teleMoms.

Constructive feedback: If you disagree with advice, express your opinion in a constructive manner without demeaning or criticizing the teleMom giving the advice.

Active Listening:

Open-mindedness: Be open to the advice shared, even if it doesn’t align with your personal beliefs or experiences. The intention is to offer support and perspective.

Maintain Boundaries:

Respect privacy: Avoid asking overly personal or intrusive questions that may make the provider uncomfortable.

Keep expectations reasonable: Remember that the advice offered comes from a place of experience and care, but it’s ultimately your responsibility to decide what works for your situation.

Avoiding Overreliance:

Self-sufficiency: While teleMoms can offer valuable insights, users should take responsibility for researching and considering multiple sources of advice when needed.

Decision-making: Ultimately, the responsibility for your decisions and actions remains with you. Advice is guidance, not a prescription.

4. Payments and Billing

You agree to pay all fees associated with your membership. The payment method provided will be charged automatically on a recurring basis, according to the plan you have selected.

Billing Cycle: Your membership will renew automatically at the end of each billing cycle unless canceled.

Price Changes: We reserve the right to adjust pricing for our services. Any price changes will be communicated in advance, and the new price will be applied at the beginning of the next billing cycle.

5. Cancellation and Refund Policy

Cancellation: You may cancel your membership at any time by contacting customer support. Cancellations will take effect at the end of the current billing cycle.

Refunds: We do not provide refunds for partial membership periods unless required by law.

6. Intellectual Property

All content, materials, and software provided through our services are the property of teleMom. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

7. Communications

Text Messaging:

SMS Terms and Conditions: Information obtained as part of the SMS consent process will not be shared with third parties.

Types of SMS Communications: If you have consented to receive text messages from teleMom, you may receive text messages related to account management, subscription updates, and personalized support from our teleMoms.

Standard SMS Messaging Disclosures:

To stop receiving messages, you may unsubscribe at any time by replying with the keyword "STOP". After sending this message, you will receive a confirmation SMS, and no further messages will be sent to you.

To rejoin, text "START" to (480) 380-9622.

If you need assistance with the SMS program, reply with “HELP” or contact us directly at 855-704-3941.

Please note that carriers are not responsible for delayed or undelivered messages.

Message frequency varies depending on your interactions.

Standard message and data rates may apply for messages sent to and received from teleMom.

For questions about your text or data plan, please contact your wireless provider.

For details on how we handle your information, please review our Privacy Policy and Terms and Conditions.

Phone Calls:

You agree that teleMom and those acting on our behalf may call at the phone number you provide us primarily for communication with our teleMoms as part of your membership. This allows you to ask questions, receive personalized advice, and stay connected with our team for support.

Email:

We may send you emails concerning our products and services. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.

8. Limitation of Liability

We provide our services on an "as is" basis. To the fullest extent permitted by law, we disclaim all warranties, and we are not liable for any damages arising from your use or misuse of our services.

9. Disclaimers

9.1 General Advice Disclaimer

The information and advice provided by teleMom are intended for general informational and supportive purposes only. While we strive to offer guidance that may be helpful in navigating personal situations, it is important to understand that teleMom does not provide professional services. The advice given through this service is based on general knowledge and personal experiences of our team members and should not be considered a substitute for professional advice in areas such as medical, psychological, legal, financial, or other professional fields.

Medical and Mental Health Advice: The advice provided by teleMom is not intended to diagnose, treat, cure, or prevent any medical or mental health condition. If you have or suspect that you have a medical or mental health issue, you should seek the advice of a qualified healthcare provider. Never disregard professional medical advice or delay in seeking it because of something you have heard from teleMom.

Legal Advice: Any advice provided by teleMom on legal matters is intended for general guidance only. It is not a substitute for professional legal advice, and you should consult with a licensed attorney for advice regarding any specific legal situation you may encounter.

Financial Advice: teleMom does not provide financial or investment advice. The information provided should not be used as a basis for making financial decisions. We recommend consulting with a licensed financial advisor before making any decisions that could impact your financial well-being.

Individual Responsibility: While teleMom aims to provide helpful and accurate information, every individual’s circumstances are unique, and the application of advice may vary. You are solely responsible for any decisions or actions you take based on the advice provided by teleMom. teleMom and its representatives are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or the inability to use, the information or advice provided by this service.

No Guarantee of Outcomes: teleMom cannot guarantee the accuracy, completeness, or usefulness of any information provided. Outcomes from following the advice given may differ based on individual circumstances, and no specific results are promised or implied.

By using teleMom, you acknowledge and agree that the advice and information provided are offered as general support and not as professional counsel. You also agree to hold teleMom and its representatives harmless from any claims, losses, or damages resulting from your reliance on the advice or information provided.

9.2 Emotional Support Disclaimer

teleMom is a service designed to provide general emotional support and motherly advice to individuals seeking guidance. While our goal is to offer comfort, understanding, and supportive advice, it is important to recognize that teleMom is not a substitute for professional mental health care or therapy.

Nature of Emotional Support: The emotional support provided by teleMom is based on the personal experiences and general knowledge of our team members. Our team is not made up of licensed mental health professionals, and the advice given should not be interpreted as professional counseling, psychotherapy, or mental health treatment.

Limitations of Support: teleMom is here to listen, provide encouragement, and offer advice in a compassionate manner. However, if you are dealing with severe emotional distress, mental health issues, or crises such as depression, anxiety, trauma, or suicidal thoughts, it is crucial that you seek help from a licensed mental health professional or crisis intervention service. teleMom is not equipped to handle serious mental health conditions or emergencies, and relying solely on this service for such issues could be inadequate or harmful.

No Therapeutic Relationship: Engaging with teleMom does not establish a therapeutic relationship or create a professional-client relationship of any kind. The advice and support provided are intended to be supplementary and should be used in conjunction with professional services if needed.

Emergency Situations: teleMom is not an emergency service. If you are in crisis or experiencing an emergency, such as thoughts of self-harm, harm to others, or any other life-threatening situation, please immediately contact emergency services (e.g., 911) or reach out to a crisis hotline such as the National Suicide Prevention Lifeline at 1-800-273-TALK (1-800-273-8255).

User Responsibility: By using teleMom, you acknowledge that the emotional support provided is limited in scope and not a replacement for professional mental health care. You agree to take full responsibility for your mental and emotional well-being, and to seek professional help when necessary. teleMom and its representatives are not liable for any actions you take as a result of the emotional support received from this service.

No Guarantee of Improvement: While teleMom aims to offer supportive and encouraging advice, we cannot guarantee that your emotional state will improve as a result of using our service. Individual experiences vary, and the effectiveness of the support provided depends on numerous factors beyond our control.

By using teleMom, you understand and agree to the limitations of the emotional support provided. You also agree to seek professional assistance when needed and hold teleMom and its representatives harmless from any claims, losses, or damages arising from your use of this service.

9.3 Confidentiality Disclaimer

At teleMom, we understand that confidentiality is of the utmost importance when sharing personal and sensitive information. We are committed to protecting your privacy and handling your information with care. However, there are certain limitations to confidentiality that you should be aware of before using our services.

Confidentiality of Communications: The conversations you have with teleMom are intended to be confidential. We will not share your personal information or the details of your conversations with third parties without your explicit consent, except as outlined in this disclaimer. All interactions with teleMom are private and are not recorded unless stated otherwise and agreed upon by you in advance.

Limits to Confidentiality: While we strive to maintain the confidentiality of your information, there are specific situations in which we may be required to disclose information to appropriate authorities or other relevant parties:

Legal Obligations: If we receive a court order, subpoena, or other legal request, we may be legally obligated to disclose certain information. We will comply with such legal requests to the extent required by law.

Risk of Harm: If, during your interactions with teleMom, it becomes evident that there is a clear and imminent risk of harm to yourself or others, we may be required to take action. This could include notifying appropriate authorities, such as law enforcement or emergency services, to ensure your safety or the safety of others.

Child or Vulnerable Adult Protection: If we suspect that a child or vulnerable adult is being abused, neglected, or otherwise harmed, we may be required by law to report this to the appropriate authorities to protect the individual’s welfare.

Technical and Security Measures: While we employ reasonable technical and organizational measures to protect the confidentiality of your communications, no system can be completely secure. There is always a risk of unauthorized access, hacking, or data breaches. teleMom cannot guarantee absolute security, and by using our service, you acknowledge and accept this risk.

Data Storage and Usage: Information shared during your interactions with teleMom may be stored securely for a limited time for quality assurance and training purposes. Any data retained is anonymized and stripped of personally identifiable information whenever possible. This data may be used to improve our services, but it will not be shared with third parties in a manner that could identify you.

Anonymity: You may choose to use our services anonymously or under a pseudonym if you prefer. However, certain information, such as your location or contact details, may be necessary in specific situations, such as when there is a risk of harm, as outlined above.

User Responsibility: By using teleMom, you acknowledge and understand the limitations of confidentiality as described in this disclaimer. You agree to hold teleMom and its representatives harmless from any claims, losses, or damages resulting from the disclosure of information under the circumstances outlined above.

Consent: By engaging with teleMom, you consent to the collection, storage, and use of your information in accordance with this confidentiality disclaimer and our Privacy Policy. If you do not agree with these terms, we advise you to refrain from using our services.

9.4 Emergency Disclaimer

teleMom is a service designed to provide general advice and emotional support in a non-emergency context. It is important to understand that teleMom is not equipped to handle emergencies or situations requiring immediate intervention. Please carefully review the following information regarding the limitations of our service in emergency situations.

Not an Emergency Service: teleMom is not an emergency response service and does not have the capabilities to address life-threatening situations, crises, or urgent medical, psychological, or legal issues. Our team members are not trained emergency responders, and we cannot provide immediate assistance in cases of serious harm, danger, or acute distress.

What to Do in an Emergency:

If you are experiencing an emergency or believe that you or someone else is in immediate danger, please call 911 or your local emergency services immediately.

For mental health emergencies, such as suicidal thoughts, severe emotional distress, or a mental health crisis, please contact a crisis hotline or go to the nearest emergency room. You can reach the National Suicide Prevention Lifeline at 1-800-273-TALK (1-800-273-8255) or use the Crisis Text Line by texting HOME to 741741.

In cases of domestic violence, abuse, or assault, please reach out to specialized hotlines, such as the National Domestic Violence Hotline at 1-800-799-SAFE (1-800-799-7233), for immediate support and guidance.

Limitations of teleMom in Emergencies:

Response Time: teleMom does not guarantee immediate responses. Our service is designed for non-urgent advice and support, and there may be delays in response times depending on the availability of our team.

No Crisis Intervention: teleMom does not offer crisis intervention services. If you need immediate help or are in a situation that requires quick decision-making or urgent action, it is critical to contact emergency services or a qualified professional.

User Responsibility: By using teleMom, you acknowledge and accept that our service is not suitable for handling emergencies. You agree to take full responsibility for seeking appropriate help from emergency services or professional providers when faced with urgent or life-threatening situations.

No Liability for Emergency Situations: teleMom and its representatives are not liable for any harm, injury, or loss that may occur if you choose to use our service in an emergency or crisis situation. We strongly urge all users to seek appropriate emergency assistance when needed.

Guidance for Non-Emergency Support: teleMom is here to offer guidance, advice, and emotional support in non-emergency situations. If you have questions, need advice, or are looking for support that is not time-sensitive, we encourage you to reach out to us. However, please remember that our service is not intended for situations requiring urgent or immediate intervention.

By engaging with teleMom, you confirm that you understand the limitations of our service in emergencies and agree to seek appropriate help when needed. If you have any questions about this disclaimer or our service, please feel free to contact us for more information.

9.5 Age Restriction Disclaimer

teleMom is a service designed to provide general advice and emotional support, tailored specifically for adult users. To ensure that our content and services are appropriate and effective, we have implemented age restrictions that must be adhered to by all users.

Intended Audience: teleMom is intended for use by individuals aged 18 and over. The advice and content provided by our service are geared toward adults, taking into account the complexities of adult life, relationships, and responsibilities. As such, it may not be suitable for younger audiences.

Restrictions for Minors: If you are under the age of 18, you are not permitted to use the teleMom service without the consent and supervision of a parent or legal guardian. Our service is not designed to address the unique needs of minors, and we cannot provide advice or support that is tailored to children or teenagers.

Parental/Guardian Consent: For minors who wish to access teleMom, we strongly recommend discussing the use of our service with a parent or legal guardian before proceeding. Parents or guardians should review our content and services to ensure they are comfortable with the information and advice being provided. If a minor accesses our service, it is the responsibility of the parent or guardian to monitor and oversee their interactions with teleMom.

Content Suitability: The topics discussed and advice provided by teleMom may include adult themes and situations that are not appropriate for younger audiences. This includes, but is not limited to, discussions on relationships, mental health, and life challenges that require a mature perspective. We do not filter content for age-appropriateness beyond the general restriction of our service to adults.

Liability Disclaimer for Minors: teleMom and its representatives are not liable for any adverse effects, misunderstandings, or inappropriate use of our services by minors. If a minor uses our service without proper consent and supervision, any resulting consequences are the responsibility of the parent or guardian.

User Responsibility: By using teleMom, you confirm that you are 18 years of age or older, or that you have obtained the necessary consent from a parent or guardian if you are under 18. You also agree that teleMom is not responsible for verifying the age of its users and that you will not provide false information regarding your age.

Changes to Age Restrictions: teleMom reserves the right to update or change our age restrictions at any time. If such changes occur, they will be reflected in this disclaimer and communicated through our service or website. We encourage parents and guardians to regularly review these terms and discuss them with minors who may be accessing our service.

Contact Information: If you have any questions or concerns regarding the age restrictions or the suitability of teleMom’s content for younger audiences, please contact us directly for more information. We are committed to ensuring that our service is used appropriately and that all users, including minors, are protected.

By engaging with teleMom, you acknowledge and agree to comply with the age restrictions outlined in this disclaimer. If you do not meet the age requirements, or if you are a parent or guardian who does not consent to a minor’s use of our service, please refrain from using teleMom.

9.6 No Guarantee Disclaimer

teleMom is committed to providing supportive and thoughtful advice based on the experience and knowledge of our team members. However, it is important to understand the inherent limitations of our service and the nature of the advice provided. This disclaimer outlines the scope of our service and the lack of guarantees or warranties associated with its use.

No Guarantee of Accuracy or Completeness: The advice and information provided by teleMom are intended for general informational purposes only. While we strive to offer accurate and up-to-date advice, the nature of our service means that information may not always be complete, comprehensive, or applicable to your specific circumstances. teleMom does not guarantee the accuracy, reliability, or completeness of any information provided.

Individual Differences and Unique Situations: Every individual’s situation is unique, and the advice provided by teleMom is based on general principles that may not be suitable for every person or scenario. teleMom does not guarantee that the advice given will lead to specific outcomes, improvements, or solutions to your concerns. Users are encouraged to consider their own unique circumstances and consult with qualified professionals as needed.

No Warranty of Results: teleMom does not make any express or implied warranties regarding the effectiveness or usefulness of the advice provided. We do not guarantee that following the advice or suggestions offered by teleMom will produce specific results, solve problems, or meet the user’s expectations. Outcomes may vary significantly depending on individual factors that are beyond our control.

Not a Substitute for Professional Advice: The advice provided by teleMom is not intended to replace professional services such as medical, psychological, legal, financial, or other professional advice. teleMom does not guarantee that our advice is sufficient to address complex or serious issues that require professional intervention. Users should seek appropriate professional advice for any matters that fall outside the scope of general support.

No Liability for Actions Taken: teleMom and its representatives are not liable for any decisions, actions, or consequences that arise from following the advice provided. Users are solely responsible for their choices and actions based on the information received from teleMom. This includes any direct, indirect, incidental, or consequential damages that may result from the use of our service.

User Responsibility: By using teleMom, you acknowledge and agree that the service is provided "as is" without any warranties or guarantees. You accept full responsibility for your use of the service and any outcomes that may result from following the advice given. It is your responsibility to assess the suitability of the advice for your particular situation and to seek professional guidance when necessary.

No Endorsement of Third Parties: teleMom may, at times, refer users to third-party resources, services, or products. Such referrals are provided for convenience and informational purposes only, and teleMom does not endorse, guarantee, or take responsibility for the content, accuracy, or effectiveness of third-party resources. Users are encouraged to exercise their own judgment and conduct due diligence before engaging with any third-party services.

Changes to Service and Disclaimer: teleMom reserves the right to modify, suspend, or discontinue any aspect of the service at any time without notice. Additionally, this No Guarantee Disclaimer may be updated or revised as needed to reflect changes in the service or legal requirements. Users are advised to review this disclaimer regularly to stay informed of any updates.

Acceptance of Terms: By engaging with teleMom, you confirm that you have read, understood, and agree to the terms outlined in this No Guarantee Disclaimer. If you do not agree with these terms, please refrain from using our service.

9.7 Third-Party Referral Disclaimer

As part of our commitment to providing comprehensive support and advice, teleMom may, at times, refer users to third-party resources, services, or products that we believe may be helpful. While these referrals are made with the intent to offer additional support, it is important to understand the nature and limitations of these recommendations. This disclaimer outlines our policies regarding third-party referrals and the responsibilities of both teleMom and our users.

No Endorsement of Third-Party Services: Any referral to third-party resources, including websites, products, services, or professionals, is provided solely for your convenience and informational purposes. teleMom does not endorse, guarantee, or make any representations or warranties regarding the quality, accuracy, reliability, or suitability of the third-party resources we may suggest. The inclusion of a referral does not imply any form of partnership, endorsement, or affiliation between teleMom and the third-party provider.

Independent Responsibility of Third Parties: Third-party providers operate independently of teleMom, and we do not have control over their services, content, business practices, or policies. As such, we cannot be held responsible for any interactions, transactions, or outcomes that arise from your engagement with these third parties. You are solely responsible for evaluating the suitability and trustworthiness of any third-party resource before making any decisions or commitments.

Due Diligence and User Discretion: We strongly encourage users to conduct their own research and due diligence before using any third-party resources recommended by teleMom. This includes reviewing the third party’s reputation, credentials, terms of service, privacy policies, and user reviews. It is your responsibility to ensure that any third-party service or product meets your specific needs and expectations.

No Liability for Third-Party Actions: teleMom and its representatives are not liable for any actions, errors, omissions, or negligence of third-party providers. We are not responsible for any losses, damages, or adverse consequences that may result from your use of third-party services or products, including but not limited to financial loss, personal injury, or data breaches. Any disputes or issues that arise from your engagement with third-party providers must be resolved directly with the third party in question.

Referral Accuracy and Updates: While we strive to provide accurate and relevant referrals, the availability and quality of third-party resources can change over time. teleMom does not guarantee the continued accuracy or availability of any third-party resource that we may recommend. We reserve the right to modify, update, or remove any referrals at our discretion and without prior notice.

Non-Binding Nature of Referrals: Any third-party referral provided by teleMom is non-binding and should not be construed as a mandatory or exclusive option. Users are free to seek out alternative resources and services that may better suit their needs. The decision to engage with any third-party provider is entirely voluntary and at your own risk.

Privacy and Data Sharing: teleMom does not share your personal information with third-party providers unless you explicitly consent to such sharing, or it is required by law. However, if you choose to engage with a third-party resource, be aware that any information you provide to them will be governed by their own privacy policies and practices. teleMom is not responsible for how third parties handle your data or any privacy issues that may arise from your interactions with them.

Acceptance of Terms: By using teleMom and accepting any third-party referrals, you acknowledge and agree to the terms outlined in this Third-Party Referral Disclaimer. You also agree to hold teleMom and its representatives harmless from any claims, losses, or damages resulting from your use of third-party services or products.

9.8 Content Use Disclaimer

At teleMom, we value the trust you place in us by sharing your thoughts, experiences, and personal stories during your interactions with our service. To maintain transparency, it’s important to understand how we may use the content shared by users. This disclaimer outlines the terms under which your content may be used, stored, and shared, and explains your rights regarding the content you provide.

Scope of Content Use: The term "content" refers to any information, advice, stories, experiences, feedback, questions, or other material that you share with teleMom during your interactions, whether via phone, text, email, video, or any other communication medium. This also includes any follow-up communication or additional details provided in subsequent interactions.

Purpose of Content Use: The content you provide may be used by teleMom for several purposes, including but not limited to:

Training and Quality Assurance: We may use anonymized content to train our team members, improve the quality of our service, and ensure consistent and accurate advice is provided to all users.

Service Improvement: Anonymized content may be analyzed to identify trends, common issues, and areas where our service can be enhanced to better meet the needs of our users.

Promotional and Educational Materials: With your explicit consent, content shared by users may be used to create educational or promotional materials. These materials might include case studies, testimonials, or other forms of content that illustrate the impact of our service. In such cases, all personally identifiable information will be removed or anonymized to protect your privacy.

Anonymization of Content: To protect your privacy, any content used for purposes other than the original interaction will be anonymized. This means that personal identifiers such as names, specific locations, and any other details that could reveal your identity will be removed or altered. Our goal is to ensure that your privacy is maintained while allowing us to utilize the insights gained from your experiences to improve our service.

User Consent: Before using your content for any purpose beyond the original interaction, teleMom will seek your explicit consent, particularly if the content is to be used in a way that may be publicly shared or distributed. You have the right to refuse such use, and your decision will not affect the quality or availability of the support provided by teleMom.

Opting Out of Content Use: If you prefer that your content not be used for training, quality assurance, or any other internal purpose, you may opt out by informing us during your interaction. teleMom respects your choice and will honor your request not to use your content in any way beyond the immediate service provided.

Content Retention and Storage: Content shared with teleMom may be stored securely for a limited period as necessary to fulfill the purposes outlined above. We take appropriate measures to ensure the security and confidentiality of stored content, including encryption and access controls. Content that is no longer needed for any of the specified purposes will be securely deleted or anonymized.

Intellectual Property Rights: By sharing content with teleMom, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and reproduce the content for the purposes stated in this disclaimer. However, you retain ownership of your content and may revoke this license at any time by contacting us with your request, subject to any legal or contractual obligations.

No Commercial Exploitation: teleMom will not sell, license, or commercially exploit your content without your explicit consent. Any use of your content will be aimed at enhancing our service or educating and informing others in a manner consistent with the values of teleMom.

Limitations on Use: teleMom is committed to ethical content use. We will not use your content in any way that could be considered defamatory, discriminatory, or harmful. Additionally, we will not use your content in any context that significantly alters its meaning or misrepresents your experiences.

Changes to Content Use Policy: teleMom reserves the right to update or modify this Content Use Disclaimer at any time. Any changes will be communicated to users, and we will seek additional consent if the changes involve a broader use of content than originally specified. We encourage you to review this disclaimer regularly to stay informed of any updates.

Acceptance of Terms: By engaging with teleMom and sharing content with our service, you acknowledge and agree to the terms outlined in this Content Use Disclaimer. If you do not agree with these terms, please refrain from sharing content or inform us of your preferences regarding its use.

9.9 Service Termination Disclaimer

teleMom is dedicated to providing supportive and compassionate advice to all users. However, there are circumstances under which we may need to terminate or suspend services, either temporarily or permanently. This disclaimer outlines the conditions under which service termination may occur, the rights of both users and teleMom, and the procedures that will be followed in such cases.

Right to Terminate Services: teleMom reserves the right to terminate or suspend access to our services at any time and for any reason, including but not limited to violations of our terms of service, inappropriate or abusive behavior, misuse of our platform, or other actions that compromise the safety, well-being, or integrity of our service, team members, or other users.

Grounds for Termination: The following are examples of behavior or situations that may result in the termination of services:

Inappropriate or Abusive Conduct: Any form of harassment, abusive language, threats, or inappropriate behavior directed towards teleMom team members or other users will not be tolerated and may result in immediate termination of service.

Misrepresentation or Fraud: Providing false information, misrepresenting your identity, or engaging in fraudulent activities while using teleMom services may lead to the suspension or termination of your access to our service.

Violation of Terms and Policies: Failure to adhere to teleMom’s Terms and Conditions, Privacy Policy, or any other relevant guidelines may result in termination. This includes misuse of the service, such as attempting to use teleMom for purposes other than its intended supportive function.

Safety Concerns: If teleMom believes that continuing to provide service poses a risk to your safety or the safety of others, we may terminate or suspend services. This may include situations where users are in immediate crisis and need more specialized or emergency care than teleMom can provide.

Notice of Termination: In most cases, teleMom will attempt to provide notice to users prior to the termination or suspension of services. This notice may include the reasons for termination and any steps that can be taken to resolve the issue. However, in situations where immediate action is required to protect the safety of our team members, users, or the integrity of our service, termination may occur without prior notice.

Temporary Suspension: In certain situations, teleMom may choose to temporarily suspend your access to our services while issues are being resolved. This suspension may be lifted once the issue is addressed and both parties agree to continue with the service. Users will be informed of the duration and conditions of any temporary suspension.

Appeal Process: If you believe that your service was terminated or suspended in error, you may contact teleMom to request a review of the decision. Please provide a detailed explanation of the situation and any relevant information that may help in reconsidering the termination. teleMom will review your appeal and respond within a reasonable timeframe. However, the final decision regarding service termination remains at the discretion of teleMom.

Effect of Termination: Upon termination of service, you will no longer have access to teleMom’s advice or support. Any pending interactions or ongoing conversations will be discontinued, and any data associated with your use of the service may be retained or deleted in accordance with our data retention policy. Termination of service does not absolve you of any obligations or responsibilities under the terms of service or any applicable laws.

Reinstatement of Service: In some cases, users whose services have been terminated may be eligible for reinstatement. This may occur if the issues leading to termination are resolved to the satisfaction of teleMom. Reinstatement is not guaranteed and is subject to teleMom’s discretion.

No Refunds or Compensation: teleMom does not offer refunds or compensation for services that are terminated or suspended, whether temporarily or permanently. Users are responsible for ensuring their adherence to the terms and conditions of the service to avoid termination.

Service Changes and Discontinuation: teleMom reserves the right to modify, suspend, or discontinue any aspect of the service, or the service in its entirety, at any time and without prior notice. This includes changes to the availability, functionality, or scope of the service. In the event of a permanent discontinuation of teleMom services, reasonable efforts will be made to notify users in advance.

Acceptance of Terms: By using teleMom, you acknowledge and agree to the terms outlined in this Service Termination Disclaimer. You understand that teleMom reserves the right to terminate or suspend services at its discretion and that you are responsible for adhering to all relevant terms, policies, and guidelines.

10. Termination

We reserve the right to suspend or terminate your membership if you breach these Terms. Upon termination, your access to our services will be revoked immediately.

11. Modifications to Terms

We may update these Terms from time to time. You will be notified of any changes, and your continued use of the service constitutes acceptance of the revised Terms.

12. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Email: terms@telemom.com

Phone: 855-704-3941