teleMom Support Specialist

Full-Time, Part-Time, On-Call - Remote

Overview

At teleMom, we empower individuals by providing a modern, accessible platform that offers warmth, wisdom, and unconditional support—anytime, anywhere. Our mission is rooted in empathy, curiosity, and connection, ensuring that everyone, no matter where they are in life, has the support they need to navigate their journey with confidence.

Join us as a teleMom Support Specialist and become part of a team that makes a meaningful difference in people’s lives.

Job Brief

A teleMom Support Specialist is a trusted guide and compassionate listener, offering personalized advice and practical solutions to individuals seeking support. This role combines the heart of a caregiver with the professionalism of an advisor, all delivered through a user-friendly virtual platform. Specialists engage with clients through phone and text, fostering a supportive and confidential environment where they feel comfortable to share.

As a teleMom Support Specialist, you will play a vital role in fostering connection, offering guidance, and empowering individuals to face life’s challenges with confidence.

Responsibilities

• Connect with Clients: Provide empathetic, one-on-one support through phone calls and text-based communication.
• Offer Practical Guidance: Use your life experience, training, and teleMom resources to deliver actionable advice.
• Create Safe Spaces: Build trust with clients, ensuring their stories and emotions are respected.
• Empower and Celebrate: Help clients feel uplifted, confident, and encouraged to navigate life’s challenges and victories.
• Maintain Professionalism: Adhere to teleMom’s standards for confidentiality and ethical behavior.
• Utilize Technology: Use tools like RingCentral, BeeTexting, and Google Suite to log interactions and manage communications effectively.

Skills & Requirement

• Strong verbal and written communication skills.
• Excellent interpersonal abilities and empathy-driven problem-solving.
• Comfort with using technology and learning new platforms
• Previous experience in caregiving, parenting, mentoring, or advisory roles.
• A quiet and distraction-free environment for working remotely.
• Reliable internet access.
• Alignment with teleMom’s mission and values, including inclusivity, compassion, and empowerment.
• Availability for flexible shifts, including weekends or evenings, if needed.

Frequently Asked Questions